Terms and conditions

  1. Introduction

Kreafunk.com is owned and run by Kreafunk ApS, CVR no. 34221545, Address: Mindet 6D. 1tv, 8000 Århus C, Denmark.

These sales and delivery conditions apply to product purchases at kreafunk.com for delivery in United Kingdom and Ireland unless otherwise explicitly stated in said conditions.

  1. The groovy world of Kreafunk

Kreafunk was founded in 2011 and started as an idea between two friends – an idea to make a difference through design and technology. The aim is to challenge, delight and deliver great design an suprising solutions. Kreafunk is a passionate Danish design brand dedicated to bridging the gap between creativity and funkcionality throught quality design with an urban vibe. The result is high quality speakers with extraordinary sound and creative design.

Do you know what that sounds like? You will – when you enter the groovy world of Kreafunk.

  1. Ordering at kreafunk.com

Making a purchase at kreafunk.com is carried out in four steps:

  1. Find the product or products you are interested in and add them to the shopping cart. Then proceed to the checkout by clicking “Proceed to checkout”

  2. Enter your personal details.

  3. Select shipping and payment method.

  4. Verify that all details are correct in the summary and approve the purchase. You will then be redirected to a secure web environment where credit card details can be entered.

All prices are listed with VAT and other fees included. When shopping at kreafunk.com, the agreement is made in English.

Immediately after placing an order, you will receive a confirmation from us per email saying that your order has been received. Shortly thereafter, when the product has been dispatched from the warehouse, kreafunk.com will send an order confirmation to you via email.

  1. Payment

When shopping at kreafunk.com, a credit or debit card must be used. In order to protect your credit card details, the payment is handled by an approved and certified payment module provider, which ensures that all details are encrypted so that neither Kreafunk nor any other party can access your card details. Euroline and ePAy, handles the payments made at kreafunk.com.

Payment can be made either with a Visa or Mastercard. No fees are levied when paying with a card. The amount deducted upon purchase will never be greater than the amount approved when placing an order.

  1. Delivery

Delivery is carried out by GLS, where you can only choose to have the products delivered to a specific address for 8,19 GBP. We offer free delivery on orders with a value higher than 100 GBP. GLS (+ their partners) has ParcelShops in stores all over the country. The delivery time is normally 3-5 working days for all products in stock.

  1. Returns

Customers at kreafunk.com always have a 14 day right of withdrawal. To make a return, the following steps have to be completed:

  1. Fill out the enclosed return sheet. Please note that the number of returned products and the reason for returning MUST be specified.

  2. Pack your return items in a box.

  3. Place your completed return sheet inside the box.

  4. Send the box to the address below.

The cooling-off period begins when you have received the product. If the period ends on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, it is extended until the following workday. It is not possible to cancel the purchase by refusing to accept delivery or failing to collect it.

The product must be returned in unused condition, which means it must not have been used, all original labels must still be on and the packaging must be intact. The product seal must therefore not be broken. If the conditions above are not met, the product might lose its entire value and it will not be possible to get a refund. This however, does not apply to preapproved returns.

Returning a product is done at one’s own risk. Simply send the product back as a parcel. When returning a product, you are responsible for ensuring that the parcel is sufficiently packaged. Remember to enclose a return label and to get a receipt for the return. Do not send returns with cash on delivery. When returning products, we refund the payment made by you; we pay the amount back without undue delay and, under all circumstances, no later than 14 days from the date when we received your message to return the product. However, we may withhold the reimbursement until we have received the product or until you have presented documentation that the products have been returned. We will issue such a reimbursement with the same payment method as used in your original transaction. You will under no circumstances be charged additional fees as a result of the reimbursement.

Return address:

 

DSV Solutions
Att: Kreafunk

Nokiavej 30
8700 Horsens
Denmark

 

  1. Warranty

Products purchased at kreafunk.com have a 24 month warranty that covers errors or defects counting from the day when the product was received. You must file a warranty claim within a reasonable amount of time after discovering the error or defect. A legitimate warranty claim filed in time entitles you to either have the product repaired or get a price reduction or a refund, depending on the specific situation. If the warranty claim is legitimate, we will naturally refund your shipping expenses, if they are reasonable in the sense that a normal carrier has been used.

Products are not covered by warranty if the error or defect has been caused by the customer, for instance as a result of incorrect use or repair.

Send the product to:

 

DSV Solutions
Att: Kreafunk

Nokiavej 30
8700 Horsens
Denmark

 

  1. Cookies

When visiting kreafunk.com, your web browser will automatically receive one or more cookies. A cookie is a small text file stored in your web browser that the website recognises when a user returns to the website. A cookie is not a program and does not contain any viruses.

Cookies contain information in the form of text and/or speech, for instance regarding the contents of your shopping cart or a date that might be necessary to carry out your purchases at kreafunk.com. Such cookies usually expire after each session, i.e. when closing the browser. Other cookies have a specific expiry time and are saved on your hard drive during the period in question.
At kreafunk.com, cookies are used for the following three purposes:

  1. To increase the understanding of how visitors use merakishop.dk. Therefore, information related to the web browser, website visit duration, page queries and similar is saved. The acquired information is strictly for statistical use, i.e. it is not technically possible to trace or save information for individual visitors.

  2. In order to improve our website design, new designs and graphics are continually tested. Therefore, cookies are used to decide if changes to the website should be displayed to randomly selected visitors.

  3. In order to present products and information that are relevant to visitors, tracking cookies are used, which save data related to the visitor’s movement on the website to display information relevant to the visitor, such as specific products and ads.